Refund policy

Return Window
Returns can be requested within 3 days of delivery. Items must be unworn, undamaged, and returned in their original packaging with tags intact.

How to Start a Return
Log in to your account, go to your order, and click "Request Return." Select the item and reason for return — no emails required. We'll review your request and share next steps from there.

Damaged or Defective Items
If your item arrives damaged or defective, your return request must include an unboxing video clearly showing the product as received. Requests without this video cannot be approved, as it helps us verify and process your claim fairly and quickly.

What Cannot Be Returned

• Earrings, for hygiene reasons, unless damaged or defective on arrival
• Sale and clearance items (final sale)

Exchanges
At this time, AVYRAH does not offer direct exchanges. If you'd like a different product, please return your original item and place a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.avyrah@gmail.com.