Returns & Exchanges
Return Window
You may request a return or exchange within 3 days of delivery, as long as the piece is unworn, undamaged, and in its original packaging with tags intact. An unboxing video is required to process any claims for missing or damaged items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.
How to Start a Return
Simply log in to your account, go to your order, and click "Request Return." Select the item and the reason — no emails needed. We'll review your request and share the next steps.
Refunds
Once your return reaches us and is inspected, we'll process your refund to the original payment method within 5–7 business days.
What Can't Be Returned
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective. Sale and clearance items are final sale. Damaged or missing item claims must include an unboxing video showing the product as received — requests without this video will not be approved.
Need help with a return? Write to us at support.avyrah@gmail.com — we reply within 24 hours.